Municue
Dallas, TX

Office of Communications & Customer Experience

department
4 mentions across 4 events

Also known as: 311

The Office of Communications & Customer Experience is a City of Dallas department responsible for strategic communication, outreach, and marketing initiatives. It works to engage diverse communities, promote city services, and foster transparency through programs like Tap In Dallas. The department also oversees the city's 311 customer service operations.
4 eventsLast active Tracked since $67.6M city spending

Mention Frequency

Topic Distribution

Topics

governance (2)
policy (2)
contract (2)
budget (1)

Roles

mentioned (3)
requester (1)

Related Entities

Daisy Fast2
Richard Ericson2
Office of Procurement Services1
IKE Smart City, LLC1
City Manager's Office1
Envision Interface1
Elizabeth Saab1
Envision Dallas Holdings, LLC1
Office of Arts and Culture1

Location

1500 Marilla Street, Dallas, TX 75201·Show on Google Maps ↗
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Activity Timeline

June 2025

Consent Agenda
requester
City Council →

Authorizes Supplemental Agreement No. 2 to increase the professional services contract with Envision Interface for 311 call center services by $222,831, bringing the total contract to $1,114,155.

Authorize Supplemental Agreement No. 2 to increase the professional services contract with Envision Dallas Holdings, LLC dba Envision Interface for call center services for the Office of Communication

$223K
Consent Agenda
City Council →

Authorizes a ten-year revenue-generating service contract with IKE Smart City, LLC for implementation and maintenance of interactive digital kiosks for the city's 311/Communications office, with two five-year renewal options and an estimated total net revenue of $67,385,833.

…ction, for implementation and maintenance of interactive digital kiosks for the Office of Communications & Customer Experience/311- IKE Smart City, LLC, most advantageous proposer of three - Estimated Total…

$67.4M

March 2025

Briefing Items
Workforce, Education, and Equity Committee →

A briefing by the Office of Communications and Customer Service Experience/311 on its strategies and programs for reaching Dallas's diverse communities.

Office of Communications and Customer Service Experience/311 (CCX/311) Reaching Our Diverse Communities [Daisy Fast, Director, Office of Communications and Customer Experience/311; Richard Ericson, De

February 2025

Briefing Items
Workforce, Education, and Equity Committee →

A briefing on how the Office of Communications and Customer Service Experience/311 (CCX/311) is engaging and reaching Dallas's diverse communities.

Office of Communications and Customer Service Experience/311 (CCX/311) Reaching Our Diverse Communities [Elizabeth Saab, Interim Chief of Strategy, Engagement, and Alignment, City Manager’s Office; Da