Who is mentioned in "With 817311, reporting City issues has never been easier"?

3 entities are mentioned, including 311 Fort Worth Contact Center, Customer Care Division, My Fort Worth.

Official City Release

With 817311, reporting City issues has never been easier

press releaseTuesday, March 10, 2026Fort Worth Press Releases

The City of Fort Worth promotes its 817311 text-to-report service, which allows residents to submit non-emergency service requests for issues like street conditions, park maintenance, and code enforcement via text message.

3 entities2 key facts2 perspectives12 sections

Topics

governance

policy

Mentioned Entities

311 Fort Worth Contact Center

Customer Care Division

My Fort Worth

Analysis

Overview

Fort Worth's Customer Care Division promotes its 817311 text-to-report service for non-emergency city service requests.

Governance & Oversight

The Customer Care Division frames the 817311 service as part of a digital transformation of city service delivery, integrating multiple communication channels under two specialized units: the 311 Fort Worth Contact Center and MyFW Services.

Insights by Role

Journalist

LowLow significance — routine or procedural itemThe city describes its Customer Care Division as award-winning but does not name the award or awarding body. A records request for performance metrics — average resolution time, request volume by service category, and closure rates by channel — could test whether the service delivers on that characterization.

Resident

LowLow significance — routine or procedural itemFort Worth residents can report non-emergency city service issues — including broken streetlights, damaged park equipment, graffiti, and stormwater problems — by texting a description to 817311. The system sends a text confirmation when the request is closed.

Source Text

Open source →

Have you encountered issues with street conditions, park maintenance or any City service? Just text 817311, and you’ll receive award-winning customer service from the City’s 311 Fort Worth Contact Center!

The Customer Care team helps with non-emergency services such as Animal Care & Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and inquiries to the City Manager’s Office

Once you see an issue, simply type in what you see, like a streetlight that is not working or park equipment in disrepair. The text message will create a service request in MyFW for one of the City’s departments to fix it. When the request is closed, you will receive a text telling you what was done to complete the request.

The City’s Customer Care Division provides award-winning customer service and is on the cutting edge of the digital transformation of service offerings, delivering a seamless and personalized experience.

Customer Care is made up of two specialized units: the 311 Fort Worth Contact Center and My Fort Worth (MyFW) Services. The division integrates multiple channels of communication with interaction to provide a superior level of care.

Ways to report your issue:

Text your request to 817311

Online

Chat online

Call 311 from your cellphone within city limits

Call 817-392-1234

Report it on the MyFW app

The text and media above are reproduced from the original source for purposes of government transparency and public information under fair use. All content remains the intellectual property of its respective authors and publishers. This reproduction does not imply endorsement by or affiliation with the original publisher. For the authoritative version, please refer to the original source.

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